Shipping Details
Understanding shipping details is crucial for a transparent and smooth transaction. At Shopexng, we’ve streamlined our shipping process to make it as user-friendly as possible.
- Processing Time: After placing an order, it’s typically processed within 1-2 working days. During this time, we confirm stock availability and prepare your item for shipping.
- Delivery Partners: We work with trusted logistics partners to ensure the timely and secure delivery of your orders across Nigeria.
- Notifications: Stay informed with regular updates sent to your email or phone about your shipment’s progress.
Shopexng’s shipping process is designed to keep you informed and satisfied from start to finish.
Returns Details
Returning an item at Shopexng is a straightforward and customer-friendly process. We understand that sometimes things don’t work out, and we’re here to help.
- Initiating Returns: To return an item, log into your account and select the order in question. Follow the steps provided to generate a return request.
- Inspection & Approval: Once we receive your returned item, our quality assurance team inspects it to ensure it meets our return criteria. Approved returns are processed swiftly.
- Refunds & Exchanges: Depending on your preference, you can opt for a refund or exchange. Refunds are typically processed within 5-7 working days.
Shopexng’s return policy is designed with flexibility and convenience in mind, ensuring a positive shopping experience.
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