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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
Include one in the original shipment box.
Use the cloud platform.
Integrate the returns tool on your website.
Let customers print their own.
return labels will be sent to customers digitally upon request
- Access the Login Page
Visit the Shopexng website or open the app. Navigate to the login page by clicking “Sign In” on the homepage. - Initiate Password Reset
Click the “Forgot Password?” link under the password input field. This redirects you to the password recovery page. - Provide Account Details
Enter the email address associated with your Shopexng account. Double-check for typos to ensure the recovery link is sent to the correct address. - Check Your Email
Shopexng will send a password reset link to your email. Open the email and click the provided link to proceed. - Reset Your Password
Enter a new, secure password. Make it strong by combining uppercase, lowercase letters, numbers, and special characters. Confirm the password and save the changes. - Login with the New Password
Return to the login page, enter your email, and use the new password to access your account.
- Access the Login Page
Visit the Shopexng website or open the app. Navigate to the login page by clicking “Sign In” on the homepage. - Initiate Password Reset
Click the “Forgot Password?” link under the password input field. This redirects you to the password recovery page. - Provide Account Details
Enter the email address associated with your Shopexng account. Double-check for typos to ensure the recovery link is sent to the correct address. - Check Your Email
Shopexng will send a password reset link to your email. Open the email and click the provided link to proceed. - Reset Your Password
Enter a new, secure password. Make it strong by combining uppercase, lowercase letters, numbers, and special characters. Confirm the password and save the changes. - Login with the New Password
Return to the login page, enter your email, and use the new password to access your account.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order on the Order Tracking page.
Please note: Once your order is confirmed, our team works diligently to process it within 1-2 working days. You’ll receive a confirmation email containing your order details and estimated delivery date.
You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me?
We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.
Payment Options:
- Cash.
- Checks.
- Debit cards.
- Credit cards.
- Mobile payments.
- Electronic bank transfers.
- Eligibility: The Money Back Guarantee applies to items that meet our return conditions, such as being in their original packaging and unused state. Check the HELP CENTER page for details on eligibility before purchasing.
- Refund Process: Initiating a refund is easy. Log into your account, navigate to “My Orders,” and select the item you wish to return. Once our team verifies the return, your refund will be processed within 5-7 working days.
- Exceptions: While most items are covered, certain categories, such as perishable goods or customized products, may not qualify. Review our detailed policy and Help Center page for more information.
Shopexng’s Money Back Guarantee is a testament to our commitment to providing a risk-free shopping experience.
- Eligible Items: Free shipping applies to a wide range of products on our platform. Look for items marked with the “Free Shipping” tag during your checkout. This ensures transparency and helps you identify the products that qualify effortlessly.
- Return Process: If you’re not satisfied with your purchase, eligible items can be returned for free, or you pay a small amount within the specified return period. Simply follow the guidelines on our “Returns” page to initiate the process.
- Customer Support: For any inquiries regarding free shipping and returns, our dedicated customer support team is available 24/7 to assist you.
By choosing Shopexng, you’re guaranteed a seamless shopping experience that prioritizes your satisfaction and convenience.