Money Back Guarantee if Eligible

1. Eligibility: The Money Back Guarantee applies to items that meet our return conditions, such as being in their original packaging and unused state. Check the HELP CENTER page for details on eligibility before purchasing.
2. Refund Process: Initiating a refund is easy. Log into your account, navigate to “My Orders,” and select the item you wish to return. Once our team verifies the return, your refund will be processed within 5-7 working days.
3. Exceptions: While most items are covered, certain categories, such as perishable goods or customized products, may not qualify. Review our detailed policy and Help Center page for more information.

Shopexng’s Money Back Guarantee is a testament to our commitment to providing a risk-free shopping experience.