First, ensure that your item qualifies for a return. Items eligible for returns must be in their original condition, unused, and in their original packaging. Certain items, such as personal care products or perishables, may not qualify for returns due to safety and hygiene concerns. For clarity, review our comprehensive return policy on the Shopexng website.
Once you’ve confirmed eligibility, log in to your Shopexng account and navigate to the “Orders” section. Locate the specific order you want to return and click on the “Return Item” button. You’ll be prompted to fill out a return request form, specifying the reason for the return and uploading photos if necessary.
After submitting the return request, our team will review it within 24-48 hours. If approved, you’ll receive an email with detailed instructions, including the return shipping address and a return authorization code. Be sure to securely package the item and include all original accessories and documentation.
Ship the item back using the return label provided or through a trusted courier service. Keep the tracking number for your records, as this ensures you can monitor the return’s progress. Once we receive and inspect the returned item, you’ll receive a confirmation email. Refunds or replacements will then be processed as per your preference.
Returning an order doesn’t have to be stressful. At Shopexng, we’re committed to making the process seamless and ensuring you’re satisfied with our services. For further assistance, our customer support team is available 24/7 to help with your return inquiries.
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