Refunds are processed based on your original payment method. For prepaid orders made via debit/credit cards, mobile wallets, or online bank transfers, the refund will be credited back to the same account. This typically takes 7-14 business days, depending on your financial institution.
If you paid using cash on delivery, your refund will be issued as store credit to your Shopexng account or via bank transfer upon providing your account details. Store credit can be used for future purchases and offers a convenient way to shop again without delays.
For items returned due to fault or damage, the refund process begins once the returned item is received and inspected. You’ll receive a confirmation email with details about the refund status and timelines.
In cases where a promotional discount or voucher was applied to the original purchase, the refund amount will be adjusted accordingly. Shopexng will ensure that you are reimbursed fairly while maintaining transparency.
We understand the importance of timely refunds. If you experience any delays or have concerns, our customer support team is available to assist. Simply reach out with your order details, and we’ll investigate the matter promptly.
Shopexng values your trust and strives to provide a seamless refund experience. Your satisfaction is our priority, and we’re here to address any concerns you may have during the process.
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