Step 1: Access Your Account
Log in to your Shopexng account and navigate to the “My Orders” section. If you purchased as a guest, use the tracking ID sent to your email to follow the steps.
Step 2: Select the Order
Click on the order you want to track. You’ll see detailed information, including the order’s current status, shipping method, and estimated delivery date.
Step 3: Use the Tracking ID
Shopexng provides a tracking ID for every shipped package. Copy the tracking ID and click on the “Track Package” button. This will redirect you to the shipping partner’s tracking page.
Step 4: Monitor Updates
On the tracking page, you can see the real-time location of your package, its transit history, and any delivery exceptions. Updates are frequently provided to ensure transparency.
Step 5: Notifications and Alerts
Shopexng also sends regular emails and SMS notifications regarding your package’s status. Ensure your contact details are up to date to receive timely updates.
Step 6: Delivery Confirmation
Once your package is delivered, you’ll receive a confirmation notification. If you encounter any issues, such as delays or lost packages, reach out to our support team for immediate assistance.
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